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The Importance of Security for Healthcare

Patients, staff and visitors should feel comfortable and safe in a healthcare environment, whether it’s a hospital, clinic or other healthcare facility. A healthcare security officer has a wide range of responsibilities, helping the overall operation of the healthcare centre and ensuring the staff can concentrate on the task at hand, rather than worrying about trespassers, dealing with incidents, and theft. Employing a healthcare security officer provides peace of mind for patients and staff, below are some of their key duties to help improve the safety and security of your facility.

Controlling Access to the Building

Hospitals and clinics are busy places, with patients, staff and visitors arriving and leaving at all times of the day. It’s important to know who is in the building at all times, not only to avoid theft and crime but in case of an emergency evacuation. Healthcare security guards can monitor the activity inside and outside of your healthcare premises, ensuring all visitors to the clinic or hospital have a valid reason to be there.

Conflict Management

There’s always so much going on in a healthcare facility. When a situation occurs, and a visitor or patient is causing conflict, healthcare security guards will be on hand to diffuse the situation. When working with healthcare security guards from trusted security companies, you can feel confident that they have undergone training in how to handle such confrontational situations. The healthcare security officer will react decisively to any situation, whilst remaining calm. Each security guard will be trained in both non-restrictive and restrictive intervention, so are always ready to handle whichever situation arises.

Monitor CCTV

A team of professional healthcare security guards can ensure your healthcare facility has state-of-the-art security surveillance installed to monitor and record all activity, day and night. As the staff working in your facility will already have enough responsibilities, healthcare security guards will monitor the footage and react accordingly when noticing any suspicious behaviour.

Inner and Outer Perimeter Patrols

Healthcare security guards will conduct inner and outer perimeter patrols of your healthcare facility, up to 24 hours a day. This can often be reassuring for patients and staff working late into the night, reminding them that a trustworthy team of professionals are always close by to help or listen to any concerns.

Post and Delivery Management

Healthcare facilities will have dozens, or even hundreds, of parcels entering and leaving the premises every day. A healthcare security officer will be able to identify any suspicious packaging which may have been sent to cause harm to staff, patients, and visitors. The security officer will use X-ray scanners to determine what’s in the package and will know how to act accordingly.

Answer the Telephone and Report Incidents

Although healthcare security guards are trained to handle severe situations, they are also trained to carry out ad hoc tasks to help the operations of your healthcare facility run smoothly. The security guards will answer the phone, manage visitor logs and write incident reports when necessary. Plus, those who work in security for healthcare understand the importance of confidentiality. If you want to learn more about security for healthcare, please contact us today and we can tell you about our leading security services.

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