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An effective concierge displays not just the right skill set but the right personality: someone who presents the best first impression, who is engaging and personable, well-presented, and shows strength in customer relations.

But the role of concierge is changing. As security in the UK - and in London in particular - is of an increasingly high concern, it is more important than ever that a concierge has formal security training and is able to seamlessly combine the traditional role of concierge with security officer.

1st Class Protection concierge offer just that.

Our Service

We offer fully-vetted, SIA-certified, professionally-trained security officers for corporate and residential concierge services. Our prime concern is to always secure the premises, and to provide peace of mind for staff, visitors and residents; however, there are many more tasks in addition to this that our staff are trained to handle, which we provide as part of our value-added, complimentary service.

Our concierge provides much more than just a Front of House presence. All our concierge staff go through an intensive training programme at our in-house Training Academy, which means they are fully equipped to keep the building safe from the threat of violence, theft or vandalism, ensuring people will feel secure and safe in their offices or homes. We achieve this by securing all exit and entry points; we will greet, monitor CCTV, direct and log visitors and turn away anyone who is deemed suspicious. We will also gently, but assertively, enforce conduct and building codes, such as helping with noise control.

1st Class Protection Services Concierge Man on The Phone

'Meet and Greet'

We also have a ‘Meet and Greet’ service where anyone who might feel unsafe arriving early in the morning at the office or arriving home late at night, for example, can be met at their place of work, property or car by their trusted officer, who will then accompany them to the door, having already scanned and secured the area prior to their arrival. In our experience, this practice significantly reduces the chance of falling victim to personal crime.

Our concierge will also inform those whose vehicles they find are unlocked and unsecured.

Value-Added Service

As an additional service, our concierge staff will routinely inspect all of the facilities inside the property, advising the building management where ever necessary of any repair work that needs undertaking: such as fixing faulty lifts, cracked pavements or windows, replacing light bulbs, or any other similar tasks. We aim to help avoid Health and Safety breaches by doing this, improving the time of repairs, which might otherwise go unreported for days or weeks.

Whilst these safety and security measures are our prime concern, it's also a pleasure for us to provide complimentary personalised services, such as receiving food deliveries, packages, or dry cleaning, making restaurant reservations or booking cabs, and other duties similar to these as per the client’s request.


If you would like a no obligation complimentary consultation to discuss how you could benefit from our reliable and professional concierge service, then give us a call today and we will happy to discuss your requirements.

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